POLICIES

What to expect from Roque.

Clear and fair, so there are no surprises on either side.

Scheduling
& arrival

We book by appointment and confirm your day and arrival window by text. We’re a small family team giving each home real attention — if timing shifts, you’ll know before we’re late, not after.

Access to
your home

You at home, a lockbox or code, or a key arrangement — tell us what you’re comfortable with and that’s how we’ll do it.

Cancellations &
rescheduling

Give us as much notice as you can, so we can offer your slot to another neighbor. There is no cancellation fee. We extend you the same courtesy.

Included vs.
add-ons

Your quote lists exactly what’s included. Inside the fridge or oven, interior windows, pet-hair treatment — add them when you book, priced before we start.

Insurance &
if something breaks

We carry $1,000,000 in general liability insurance and can send you the certificate before your first visit. If we break something, you hear it from us the same day, before you find it. Small things we make right ourselves.

Payment

Cash, check, or Zelle; Cash App by request. Due the day of the clean. No deposit, no card on file, no auto-charge. Flat price, no hidden fees — see how to pay. CASHCHECKZELLECASH APP · ON REQUEST