POLICIES

What to expect from Roque.

Clear and fair, so there are no surprises on either side.

Scheduling
& arrival

We book by appointment and confirm your day and arrival window by text. We’re a small family team giving each home real attention — if timing shifts, you’ll know before we’re late, not after.

Access to
your home

You at home, a lockbox or code, or a key arrangement — tell us what you’re comfortable with and that’s how we’ll do it.

Cancellations &
rescheduling

Give us as much notice as you can, so we can offer your slot to another neighbor. We extend you the same courtesy.

Included vs.
add-ons

Your quote lists exactly what’s included. Inside the fridge or oven, interior windows, pet-hair treatment — add them when you book, priced before we start.

Payment

Cash, check, or Zelle; Venmo or Cash App by request. Due the day of the clean. No deposit, no card on file, no auto-charge. Flat price, no hidden fees — see how to pay. CASHCHECKZELLEVENMO · ON REQUESTCASH APP · ON REQUEST